MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
23 May 2024, 16:23
Vodacom make false promises
In July 2022 I reported Vodacom here because they had a promotion on the 200/200 fiber and I app**** for it. They then installed a 50/25 and I was up and down with them in this regard. For some reason it seems they fixed their issue and I beg them to review their usage logs / speed logs and will see they did in fact correct my package but then suddenly in the last two months (and now a month from contract expiry) downgraded me again to 50mbps. This is a silly move I must say. Now I am inclined to cancel this fiber and move to a competitor.
I have all the correspondence between myself and Vodacom.
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Replies (1)Vodacom's replyOfficial
24 May 2024, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2024, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
