Vodacom - Major Decline in Service Delivery (customer of over 10 years, I would know!)

Dear Vodacom

Using your website is like playing roulette, I was literally paging to select the iPhone 11 on your site and it was disappearing while I was trying to select it. Once I finally was able to whack the mole, the upgrade was complete (well so I thought). Two weeks later I followed up with your agents, and somehow my order got cancelled? I never got any calls or notifications.

I contacted one of your call centre agents and he happily assisted me in upgrading my existing contract, thereby extending my contract by 3 years. 2 weeks later I get my phone, its the one I ordered, awesome. 2 weeks later I notice that I now have 2 numbers? The agent signed me up for another contract, when I clearly asked for an upgrade.

Dear Vodacom, I have already had 2 additional calls with your agents, they tend not to understand that I really don't want the additional number. Your staff signed me up incorrectly, your staff need to fix this. I know you record the calls because you tell us you do, so how about you listen to the calls and fix this. Thanks!

PS I have been told the original agent that made the mistake needs to call me back, he has not done so! I have followed up twice. I see there are many other complaints around your delivery, it certainly wasn't like this 5 years ago- what changed?

Recap- I am not happy. ----------------------------- Vodacom made a mistake, which is fine, please just help me out here. I am your customer. I was happy before this happened.. Your website is not working.