Vodacom Mafia

I have been with Vodacom for a few years now. I have several contracts with them never have I missed a payment in my accounts. January 2025 they debited R11055 more than the amount that I normally pay. When I called them they confirmed that the migration that I enquired about and did not give authorisation for is the reason for the amount they deducted. I had to reverse payment because I cannot afford to pay that R11055. They listened to the conversatuon I had with the consultant and informed me that he was in the wrong and they will escalate the matter. It is now end of February, after numorous attempts to sort this problem out, it still has not been on Vodacom's priority list. They will credit my account in 7 to 14 days but in the meantime my lines are suspended. I am so frustrated. I have been on the phone with them countless times and we have not resolved anything. They do not care about their customers!! Lines get dropped or you speak with 4 consultants, and after an hour with them on the pbone still no joy. I want to cancel my contracts due to bad service but they do whatever they want because they know you cant do anything about it. Worst customer service I have ever experienced!!