AR
Andre R

1 reviews | Active since Jul 2014

25 Jul 2017, 07:31

Vodacom made my day - Pathetic

<p>So just a week after spending hours on the phone, e-mailing my proof of payment for the don't know how many times, useless call centre agents, some even rude, my phone is off again. </p> <p>I will get this pathetic automated reply - Today I need to speak to a Manager, aparently according to the supervisor of the call centre agents, they are busy and do not take calls. Busy with what. I need service or their will be no service. Today still!!!</p>

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Replies (2)
Vodacom
Vodacom's reply25 Jul 2017, 08:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jul 2017, 15:30
Official

Hi Andre

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ