Vodacom lying to me

I contacted Vodacom more than two days ago (ref. No 1- ********** ********** ) They said the problem has been escalated and they would contact me within 48 hrs , needless to say they did not contact me. When I switched my PC on, and connected to the internet I find an SMS saying my problem has been resolved which is utter *******. It has not been resolved. I phoned Vodacom again on the 11/5/2019 at +/- 18h45 in and they said they would again log the fault on the same Ref. No. Vodacom is quite prepared to take my money every month but cannot rectify a problem or I am sure they do not understand the problem.