EB
Elmarié Botha

1 reviews | Active since Oct 2018

17 Oct 2018, 14:06

Vodacom Lying Sales People

On the 21st September I got a call form vodacom call centre.. Asking me how would it be to have instead of 4 gig data per for the amount I am paying now rather have 5 Gig Data for only R199... Which I rep**** that would be awesome, less on my vodacom bill per month I thought... As I have just got a new line for my daughter a few weeks back before this call... So then this lady asked me if I ever got anything free from vodacom which I have rep**** no.... She : Well today is your lucky day as vodacom is offering me a ****le totally for free (no cost) at all. Me: thank you that is now really a surprise ... in the next week as the call was on a friday morning, I have received the ****le without following up with vodacom . I also received a sim card which i thought will be "pay as you go" as the lady has not told me that this will be another new line on my account. So I activated everything and then I saw on my vodacom suddenly i have now 3 lines instead of 2 and the amount is much much higher than what I knew it should be as I do know what amount should go of my account. I have phoned vodacom now 4 times in the meanwhile insisting on them to come fetch this ****le as I did not agreed to another line on my account. Which they have logged but apparantly it takes NOW FOR THERE CONVENIENCE 14 WORKING DAYS TO BE PICKED UP AND THEN ONLY THE EXTRA AMOUNT WILL BE REVERSED... THIS IS NOW 2 WEEKS LATER AND NOTHING YET. This WOMAN **** TO ME NOT ENCLOSED ALL THAT SHE SO CALLED GIVING AWAY AND MAKING IT CHEAPER.... THIS IS ***** AND i INSIST THAT THIS ****LE IS PICKED UP YESTERDAY ALREADY AS I AM NOT PREPARED TO PAY FOR SOMETHING i DID NOT ASKED FOR!!!!!!!!!!!!!!!! PEOPLE WHO LIE SHOULD NOT BE EMPLOYED AT ALL... AS THEY ARE A DISGRACE TO ANY COMPANY..... IF THIS IS NOT SORTED BEFORE MY DEBIT ORDER IS GOING OF I WILL VISIT THE BANK AND I WILL SORT THE CORRECT AMOUNT OUT BY MYSELF AND VODACOM WILL NOT HAVE ANY ACCESS TO EVER RUN A DEBIT ORDER ON MY ACCOUNT AGAIN!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2018, 14:22
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team