EC
Elmi C
1 reviews | Active since Dec 2017
11 Jul 2023, 12:51
Vodacom lying?? No service or follow up provided
I complained after not being removed from the credit bureau. I was promised it would be done withing 5 days. I called the credit bureau directly. Vodacom has never updated, not originally and not now. They stated that Vodacom has a contact number to follow up on the progress and that it could be removed immediately. So why is Vodacom lying and not removing a paid up account from the credit bureau? Please remove it and send me proof that it has been removed. I dont require another false promise of it being done in 5 days.
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Replies (3)
Vodacom's replyOfficial
11 Jul 2023, 13:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2023, 13:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EC
Elmi C's updateReviewer Update
12 Jul 2023, 20:46More empty promises. I got a call from Vodacom stating they would assist and provide feedback. I got no follow up or feedback but got yet another paid up letter!!
I know its paid up...could we let the credit bureau know? The credit bureau stated Vodacom knows it can be sorted immediately. See below the previous promise to have it sorted which was never actually done. Is there anyone that can do it and show that it has been done?
3 July
Good day Elmi
Thank you for taking our call.
As per EC-1M1Y-2EAJPG, the Legal Team have provided feedback that they have submitted an instruction to all the relevant credit bureaus to update the payment profile and the expected turn around time is 5-7 working days.
Regards,
Vodacom Consumer Website Team
I know its paid up...could we let the credit bureau know? The credit bureau stated Vodacom knows it can be sorted immediately. See below the previous promise to have it sorted which was never actually done. Is there anyone that can do it and show that it has been done?
3 July
Good day Elmi
Thank you for taking our call.
As per EC-1M1Y-2EAJPG, the Legal Team have provided feedback that they have submitted an instruction to all the relevant credit bureaus to update the payment profile and the expected turn around time is 5-7 working days.
Regards,
Vodacom Consumer Website Team
EC
Elmi C's update12 Jul 2023, 20:46
Reviewer Update
More empty promises. I got a call from Vodacom stating they would assist and provide feedback. I got no follow up or feedback but got yet another paid up letter!!
I know its paid up...could we let the credit bureau know? The credit bureau stated Vodacom knows it can be sorted immediately. See below the previous promise to have it sorted which was never actually done. Is there anyone that can do it and show that it has been done?
3 July
Good day Elmi
Thank you for taking our call.
As per EC-1M1Y-2EAJPG, the Legal Team have provided feedback that they have submitted an instruction to all the relevant credit bureaus to update the payment profile and the expected turn around time is 5-7 working days.
Regards,
Vodacom Consumer Website Team
I know its paid up...could we let the credit bureau know? The credit bureau stated Vodacom knows it can be sorted immediately. See below the previous promise to have it sorted which was never actually done. Is there anyone that can do it and show that it has been done?
3 July
Good day Elmi
Thank you for taking our call.
As per EC-1M1Y-2EAJPG, the Legal Team have provided feedback that they have submitted an instruction to all the relevant credit bureaus to update the payment profile and the expected turn around time is 5-7 working days.
Regards,
Vodacom Consumer Website Team
EC
Elmi C's updateReviewer Update
13 Jul 2023, 13:55Olivia contacted me again, stated she would get back to me shortly with an answer. Still waiting??? I did get another email stating it will be sorted within 5 to7 days. I have been trying since 22 May to
sort this. Apparently no one in Vodacom knows how to email the credit bureau and call them to follow up, or know how to call back with feedback when promised to do so.
sort this. Apparently no one in Vodacom knows how to email the credit bureau and call them to follow up, or know how to call back with feedback when promised to do so.
EC
Elmi C's update13 Jul 2023, 13:55
Reviewer Update
Olivia contacted me again, stated she would get back to me shortly with an answer. Still waiting??? I did get another email stating it will be sorted within 5 to7 days. I have been trying since 22 May to
sort this. Apparently no one in Vodacom knows how to email the credit bureau and call them to follow up, or know how to call back with feedback when promised to do so.
sort this. Apparently no one in Vodacom knows how to email the credit bureau and call them to follow up, or know how to call back with feedback when promised to do so.