1 reviews | Active since May 2013
Vodacom lying for financial gain
<p>I was called by a lady that "was going to give me more value for my money", she should actually have said that she was going to lie to me to squueze +/-R400 more out of me each month by lying to me.</p> <p> </p> <p>I was offered to migrate from Smart M (with an additional data bundle) to Smart L+ (without an additional data bundle). I was paying around R895 a month for my Smart M contract which included the installment for the handset. Now, according to the sales person, she could migrate my contract to a Smart L+ and if I cancelled my existing data bundle, my total would come up to about R917 a month. I obviously accepted this deal, but throughout the process I asked her several times to confirm the total amount I would be paying and every time she confirmed it would be R917. </p> <p> </p> <p>Today I logged into the My Vodacom site to check what my exact payment is that is due and, much to my shock, the amount owed is R1272.40. That is over R350 more than I was promised to pay (please keep in mind I did not rack up any 'out of bundle' costs)<br /><br />CAN SOMEONE PLEASE EXPLAIN THIS TO ME??</p> <p> </p> <p>I tried contacting the call centre but conveniently get cut off every time. So I need someone from Vodacom to phone me so I can pay what I was promised or roll back to Smart M.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hmmm, last time I saw this automated response it took a week for anyone to contact me.
Hmmm, last time I saw this automated response it took a week for anyone to contact me.
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
The issue has not been resolved, I was promised on 03/07 that my account would be credited with R1261.75 and to allow 3 days to reflect....it is now 12/07 and still no change to my account!!!
I rep**** to the mail that was sent to me, and was ignored...
Could someone please finish this query as I am now completely out of patience and would like this resolved as soon as possible??
The issue has not been resolved, I was promised on 03/07 that my account would be credited with R1261.75 and to allow 3 days to reflect....it is now 12/07 and still no change to my account!!!
I rep**** to the mail that was sent to me, and was ignored...
Could someone please finish this query as I am now completely out of patience and would like this resolved as soon as possible??
