1 reviews | Active since Jun 2016

03 Jan 2019, 17:01

Vodacom lying about upgrade delivery time on its website.

I went onto the Vodacom website and ordered a pretty expensive upgrade of my cell contract. The website deliberately misleads customers into believing that one would, if you order the upgrade, receive the device the same day, if you ordered the upgrade before 10am.

This turned out to be nonsense and in fact constitutes deliberate lying to Vodacom's customers. After ordering my upgrade, I received an SMS informing me that my new device would be delivered "within 72 business hours." Now 8 hours is one business day, so I will MAYBE get my device after 72 divided by 8, i.e. 9 days.

This is not only deliberate lying, it is a malicious and dishonest way of Vodacom deceiving its customers. DO NOT FALL FOR THIS ****.

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2019, 09:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team