1 reviews | Active since Jul 2016

22 Aug 2016, 12:24

Vodacom lying about my data and Airtime usage .

<p>On the 27th July , I bought R55 airtime and a 1 Gig data bundle , none of this data or airtime was added to my account , I called Vodacom where they said it's not their problem it is FNB who I need to log a call with . </p> <p> </p> <p>So I logged the call with FNB where they confirmed the data and airtime was taken off of my Cheque account . </p> <p> </p> <p>Even after this this I still had no airtime loaded onto my Cellphone account . I phones Vodacom again where they said yes we can see it was bought but not loaded , then 5 minutes later I get a call saying that I used the data and airtime . This is absolutely not possible as no Phone has the Speed to use 1gig worth of data in less than a minute . I know how to keep my data usage down and the fact they are telling me that I used it up in a minute is utter bull**** ! I can keep an1 gig data bundle for more than 3 weeks ,yet when I bought this 3 weeks ago it was depleted before it showed up on my Cellphone account .which I checked right after I paid for the airtime and data . </p> <p> </p> <p>Vodacom is *****ing my money and telling me im using it all on Google docs and map updates , I use wifi at work and I have an iPhone which restricts anything over 50 megs being downloaded or uploaded unless it's on a Wifi network . So either Bodacom don't know what they are talking about or they have not Credited my account correctly . </p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 05:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team