NP
Noline P

1 reviews | Active since May 2017

18 May 2017, 10:21

Vodacom lying about contract terms and conditions to boost sales

<p>I upgraded recently and my requirements were that:</p> <p>1. i should be able to upload additional data / airtime</p> <p>2. limit on contract - I dont want to be suprised at the end of the month </p> <p> </p> <p>The sales consultant at the Kollonade branch assured me that the contract offers me all of the above. </p> <p>I tried uploading data today and was unable to do so. I phoned Vodacom where i was informed that the contract doesn't have a limit and that i am unable to load data/airtime with the package I have.</p> <p> </p> <p>This is not the first time that i have had issues with Vodacom and *********** sales consultants. </p> <p> </p> <p>Easier to buy a phone cash and use pay as you go, at least you know what you are getting yourself into. </p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team