BS
Bianca S
1 reviews | Active since Dec 2022
28 Jul 2025, 10:50
Vodacom lydenburg *****sters
Vodacom lydenburg: Had a fibre line with them, and Cancelled in Septenber 2023, I went into the shop to cancel my contract, gave a written letter to the sales man. He said its fine he will sent it customer care and they will cancll my contract. I gave 30 days notice, I never got an statement or invoice after that, but now on my credit score I see I have been handed over for the amount of R3319. Why should I pay this if someone at Vodacom don't know how to their job. I phoned now the customer care line and they cant help me, because that guy never sent a cancellation request.
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Replies (1)Vodacom's replyOfficial
28 Jul 2025, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jul 2025, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
