BS
Bianca S

1 reviews | Active since Dec 2022

28 Jul 2025, 10:50

Vodacom lydenburg *****sters

Vodacom lydenburg: Had a fibre line with them, and Cancelled in Septenber 2023, I went into the shop to cancel my contract, gave a written letter to the sales man. He said its fine he will sent it customer care and they will cancll my contract. I gave 30 days notice, I never got an statement or invoice after that, but now on my credit score I see I have been handed over for the amount of R3319. Why should I pay this if someone at Vodacom don't know how to their job. I phoned now the customer care line and they cant help me, because that guy never sent a cancellation request.

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2025, 12:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team