1 reviews | Active since Nov 2019
Vodacom Lydenburg Fibre worst service
I have been waiting for Vodacom to come and install our Fibre. They phoned me last week saying they will be at our house on Saturday at 15:00. We cancelled plans made for the day to make sure we are home for them. They never showed up. They dont answer phones when we call/ Even the call center agent gave us his email to let him know if they dont show up, he also, did not answer phone calls or emails sent ((Joshua Jason Nel). I phoned the call center again and she said she will get back to me, after 2 hours, she phoned to ask if the technician showed up, i said no, she said okay we will have to wait for a new date when they will be available to help us. We cancelled plans to be home for the technicians, they just dont show up. How is this acceptable? Empty promises. Still , we have no set date and still we are waiting... I will make sure to tell everyone in our Estate what horrible service we received, maybe the body corporate will then allow herotel to come and install in our estate as we never had problems like this with them.
We have yet again, contacted Vodacom. This time the lies are worse. They recon that the technician was at our house and says theres no coverage, firstly the fibre is already installed in our house from a previous tenant, secondly , the internet confirmed that we have fibre in our area, 3rd - we live in a security estate where vodacom has a 2 year contract to supply fibre to all houses, how can they now say we do not have coverage. and lastly, we have to give access via a phone call that comes through when someone wants to access our house, no one was there, the security also confirmed that vodacom was not there, how can they keep lying to us, not assisting us, while we waited so long for them? this is terriable and no one phones us back,
We have yet again, contacted Vodacom. This time the lies are worse. They recon that the technician was at our house and says theres no coverage, firstly the fibre is already installed in our house from a previous tenant, secondly , the internet confirmed that we have fibre in our area, 3rd - we live in a security estate where vodacom has a 2 year contract to supply fibre to all houses, how can they now say we do not have coverage. and lastly, we have to give access via a phone call that comes through when someone wants to access our house, no one was there, the security also confirmed that vodacom was not there, how can they keep lying to us, not assisting us, while we waited so long for them? this is terriable and no one phones us back,