BF
Bernadine F

1 reviews | Active since Feb 2023

03 Jul 2024, 16:49

Vodacom ********ly sharing information and refusing to update their records

I am writing yet another review on the horrid service I’ve received in relation to my contract with Vodacom. After settling an amount of over R7k last year which they told me was outstanding I was then hit with another bill of R2k two months or so later. Upon me enquiring where this amount comes from I was told that my account had been continued past the contractual period. I refused to pay this amount and asked for assistance on where to refer my complain to which I received no answers from Vodacom. A few months later I get a call from attoneys stating they acting on behalf of vodacom. One I did not give permission for my information to be shared with a third party yet vodacom breached my right to privacy and shared my information with a third party. Two upon me enquiring from this law firm to provide me with my original contract and a statement on how the R2k is now in fact over R4k, the law firm could not provide me with the necessary details yet kept harassing me every day for payment. I kept insisting on them providing me with more information as I cannot blindly pay amounts that is not proven. They kept on harassing me with no proof. I eventually out of frustration went to vodacom and settled the account as that’s who I have my contract with and the law firm then contacted me telling me they cannot update my account as I did not pay the money into their account and in addition I owe them R500. I do not understand how I could pay people money into their account when I did not contract with them and in light of all the ***** happening in this country I was now just suppose to pay people because they said so. Secondly this law firm (TJ Maodi Inc) could not even provide me with information which makes it that more sketchy. Now I sit with a paid up account yet it’s reflecting negatively on my credit record because of Vodacom!

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2024, 07:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team