Vodacom *********ly retaining my contract

Item: Vodacom
Rating: 1
Author: Cassandra W

I contacted vodacom on May 5th requesting to move my contract to prepaid. My contract expired 30 april. They confirm cancellation however I am still being billed for May and my contract is still active with no indication of it being cancelled. Poor customer service. Just want money without keeping a client

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Replies (1)

Vodacom's replyOfficial

19 May 2025, 14:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 May 2025, 14:21

Official