JB
Jan B
1 reviews | Active since Dec 2021
08 Jan 2025, 03:33
Vodacom *******ly deducting money
My Vodacom contract hes expired in September of 2024, but they are still deducting money from my account. I am in Austalia and cannot go in to a branch in SA to rectify this. They say I must use the app, but the app sends me a code to my SA number which I cannot access due to being in Aus. This is really frustrating.
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Replies (2)JB
Jan B's updateReviewer Update
08 Jan 2025, 03:34I can be contacted via email
JB
Jan B's update08 Jan 2025, 03:34
Reviewer Update
I can be contacted via email
Vodacom's replyOfficial
08 Jan 2025, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2025, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team