NL
Nancy L
1 reviews | Active since Nov 2018
06 Nov 2018, 10:02
Vodacom lugtyd verdwyn
My lugtyd verdwyn nogsteeds!! Al het ek hoeveel keer die wasp diens gekanseleer. Ek het screenshots gevat waar vodacom se "die diens is gekanseleer" en dan as ek weer kyk is daar weer lygtyd weg! Ekt glad nie toestemming gegee aan ENIGE IEMAND, OOK NIE AAN VODACOM om enige van my lugtyd af te trek nie. Dis ook nie die eerste keer dat hierdie gebeur nie. Ek is al donkie jare n vodacom klient, ek verwag dat vodacom hierdie probleem oplos en ook my lugtyd wat weg is terug te betaal. Intussen sal ek my prokureur ook nader om verdere stappe neem. Dis onaanvaarbaar van vodacom. Eks gatvol gebel en gesms agter vodacom aan vir lugtyd wat net afgetrek word SONDER MY TOESTEMMING EN MEDEWETE.
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Replies (2)
Vodacom's replyOfficial
06 Nov 2018, 16:02 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2018, 16:02
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Nov 2018, 15:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply07 Nov 2018, 15:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team