Vodacom - LTE - VERY BAD

I am writing to express my deep dissatisfaction with the quality of service we have been receiving from Vodacom as our LTE internet provider. As loyal customers, we have been subscribed to a 50Mbps internet package, for which we pay on a monthly basis. However, we are experiencing consistently low speeds, often less than 5Mbps, which is a fraction of what we are promised and what we are paying for. Our business, Auto Renew Panelbeaters, relies heavily on a stable and high-speed internet connection. This connection is vital for our daily operations, communication with clients, suppliers, and managing our online systems. The persistent subpar internet speed has had a detrimental impact on our productivity and overall business performance. When we have contacted your customer support to address these issues, the responses have been far from satisfactory. We have been informed that the service we are experiencing is a "Best effort" service, which is simply not acceptable given our subscription to a 50Mbps plan. We feel that we are not getting the service we are paying for, and the lack of proactive communication or resolution is deeply frustrating. Furthermore, the complete lack of follow-up or resolution from Vodacom's side is concerning. We have made several complaints in the past, but the problems persist, and it appears that our concerns are not being taken seriously. We understand that network issues can arise, but we expect prompt communication and effective solutions from our service provider, especially when our business operations are at stake. We are reaching out to you once more to urge Vodacom to take immediate action in rectifying our internet speed issues and to provide us with the service that we have been promised. We also kindly request that Vodacom improves its communication with its customers, ensuring that their concerns are acknowledged and addressed in a timely and efficient manner. We value our long-standing relationship with Vodacom and hope that our concerns will be addressed promptly. We expect the internet service we are paying for, and we believe it is not unreasonable to request the service quality we have been promised. We anticipate a timely resolution to this matter. Please respond to this letter at your earliest convenience. We can be reached at *** or ***. Thank you for your attention to this matter, and we hope for a swift and satisfactory resolution to our ongoing internet speed issues.