ZH
Ziyaad H

1 reviews | Active since Jun 2013

06 Oct 2023, 11:19

Vodacom LTE the worst ever

Not sure if it's just my unfortunate luck or is it's the norm with vidacom wireless LTE. It's not that actually customer relations or the call center but the absolute lack of ability to resolve a matter. Everyone I've dealt with with KS loaded with courtesy , just no solution. Whenever i hear the vodacom internet of things I can't help but laugh, as since vodacom to over my office internet I have had but slow, intermittent connections which got sintered complaining about that injust struggled along. Until a week ago when it became more then a struggle and the connection has necome impossible to work with. Call after call, SR number after SR number with no resolution in sight. I clearly regret the day moving over from supersonic it only stopped working during loadshedding yet vodacom wireless internet doesn't need a reason it just drops when it wants. If vodacom can just admit the tp link router was sub standard as the very 1st technician admitted too my problems would have long been solved Firmware update aim updates all brought this useless service to its default setting of useless Oh vodacom just set me free or fix my line Either or I don't care but injuts can't keep on keeping on like this The last two SR numbers SR*** SR***

0
Replies (3)
Vodacom
Vodacom's reply06 Oct 2023, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ZH
Ziyaad H's update09 Oct 2023, 13:17
Reviewer Update
Thank you for the reply
But it's still a big NO Thank you for service and resolution.
I also would like to kno2 what is due course ?
You are failing in contractual obligation as a service provider
Please don't be surprised when I ask that this contract be canceled
As there seems to be no forward motion or resolution from your side
Only thing very soon is goodbye vadacom
Regrettably I won't get back my days of waste production, due to your sub oar service and product
ZH
Ziyaad H's update19 Oct 2023, 14:31
Reviewer Update
Hi Vodacom LTE business
I've emailed to have the line canceled awaiting any sort of reply.
I know currently it service delivery is of no priority, but could you help by just making one part of this awful experience easy and cancel my service promptly
The open SR reference ***
Thank you