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Gerhard L

1 reviews | Active since Dec 2019

08 Sept 2020, 16:48

VODACOM LTE - SIM Issues Poor Service Delivery

On setting up LTE on the the 01/09/2020, sim card not registered , I lodged a service request , they said it would take 24 48 hours to active it , its now the 4th and nothing yet , still shows not registered. I tried phoning the call centre , but to high call volumes cant get any joy, Service request number SR *** 08/09/2020 -I’m totally shocked !!! Vodacom’ service is none exciting , I phone *** to follow up service request lodged on the 1st – SR *** , they told me the system has deleted the service request due to no action taken by Vodacom ,what the hell !! You told me that your manager will escaled this they logged another Service request SR 200 908/ 656364 . If the LTE is such a problem , I don’t even want to think how Vodacom will handle the Fibre

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Replies (6)
Vodacom
Vodacom's reply09 Sept 2020, 07:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Gerhard L's update11 Sept 2020, 14:19
Reviewer Update
Up until now , nothing has happened , still no connection , I phoned *** , they advised me that the warehouse has to link and activate the sim , they couldn't tel me the turn around time, I must just wait.............. shocking ,day 11 still in the dark ,I don't now what to do anymore
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Gerhard L's update14 Sept 2020, 13:14
Reviewer Update
Day 14 and still waiting to be connected
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Gerhard L's update15 Sept 2020, 09:14
Reviewer Update
Day 15 and still no connection , no phone call receive or any other communications from vodacom......................
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Gerhard L's update16 Sept 2020, 10:21
Reviewer Update
Day 16 still nothing ..........................
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Gerhard L's update18 Sept 2020, 08:05
Reviewer Update
Good day , day 18 still no communication from Vodacom , no internet service , sim card not activated .................SHOCKING