RS
Russell S

1 reviews | Active since Oct 2021

17 Oct 2021, 11:11

Vodacom LTE "service"

Anyone looking to get an LTE service , stay away from Vodacom . Internet connection that is interupted or non existent for a couple of hours on a daily basis is the norm. I signed up for a 2 year contact at R600 a month for a 10MB 200gig +200gig line with coverage in my area (lucky if I get 6MB at times usually hovers around 3MB). Even Netflix struggles to connect and gaming for the kids online is frustrating due to the slow connection. The thought of having to pay R600 a month for the next 2 years is sickening as I'm not getting the service that was advertised and canceling the contract at this stage will cost me just under R11 000 . I even enquired about moving across to a Vodacom fibre service for the same monthly fee . I still have to cancel the LTE contract however as I've discovered it sounds as if their fibre service is even worse than what I'm dealing with where internet is down for days at a time. Had I known this is what the LTE service is like I would NEVER have signed up. The words internet and vodacom should not be mentioned in the same sentence. I know have to look at getting a fibre line for as cheap as possible for my needs as I'm stuck paying R600 a month essentially for a service I'm not getting until such time as I can afford to pay the cancelation fee as it comes down.

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2021, 14:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team