Vodacom LTE ****

I have had enoough with Vodacom!!!

Last year in September a sales person signed me up for their "fibre promotion" which was to cost me R499, and I have lived to regret making this move as it has caused me such missery. After I app**** for the so called fibre vodacom delivered their router with their interim LTE ****le which i was to use for free while waiting for my installation which i was told would happen soon. I followed up for weeks to months because no body from vodacom seemed to care about this application and everytime i was taken from pillar to post. Eventually in November I was told that there is "no coverage in my area" this despite the fact that my neighbour has vodacom fibre. I accepted this defeat as I had had enough. I was however still stuck with the interim LTE which was at that time "outside" the free period and was advised that IT would henceforth cost me R599 on a month to month basis and could terminate it immediately should i wish to. Desperate for connectivity i continued to use this while searching for a new service provider. On 20 February 2023, I called vodacom to terminate the month to month contract and the agent issued me with a reference number for my service request and I immediately disconnected he device and placed it back into its package as the agent had confirmed that vodacom wouold send a courier to collect it. To my shock I was billed R599 for the 15th of March 2023 which is my debit order date, on 11 March 2023 I called vodacom and was transferred from one department to the next and still couldn't be assisted. I then visited their store where a gentleman assisted me to contact them again. The lady on the phone then informed me that the contreact would only end at the end of March despite having being told previously that i could do an immediate termination. She insisted that the agent that i spoke to on the day that i called for a cancelation would have shared this information which i disputed, she advised that she would have to listen to the call to establish the facts. When she called me back, she confirmed that indeed the agent who i called for the cancellation did not share this information with me. I was told that i would be contacted as there was evidence that i had called for a cancellation and that the Service request had been completed, however, the service order was still pending and someone would call to update me on the cancellation. in the meantime they undertook to query my invoice and promised feedback. Well...yesterday (15 March 2023) vodacom debited the R599 from my account for the LTE and to this day i have not been called by this service provider about my case. I am now convinced that the intention was to entrap me into this LTE contract. Extremely disappointed!