Vodacom LTE router fail

Extremely disappointed by the lack of customer service from this company, last week Monday(6th Of May 2019), I received a LTE router as part of a new deal that I too with Vodacom, as soon as I received it, I set it up as per the instructions shown in the manual and promptly waited for the service to kick in as it stated I need to wait 15-20 mins for the config to be downloaded, unfortunately this wasn't the case thus I called the helpdesk for assistance. Having spoken to the agent I was the told to wait for 24 hours to kick in. 24 hours later still no service, so on Tuesday I decide to call again to report this in which I was told that this issue is being looked at and someone will call me, no at this stage I need to point out, having called at least twice, there was no ticket raised even though I was told this issue is being checked. Next day(Wednesday) still no service so I call again a couple of times, on the initial call I was then told that for whatever reason no service request was raised thus the issue was not being worked on to my horror and since the ticket was new it would take 24-48 hours for someone to pick it up from Back office, so now I am paying for the fact that no raised a ticket when I first made the call and on the following days, so I request this be taken on priority as its not my fault no ticket was raised. Next day, Thursday, comes still no response, I call again to check on update and I am told the service request hasn't been picked up, I ask for estimated time until this is picked up and no one can give an answer, apart from just emailing the team to pick it up asap. Friday now and still no service, still the same response, on Saturday I am told since its weekend there is no one to assist me but by Monday the issue will be picked up and hopefully resolved. Sunday still same response, I had received a call from a number I couldn't call back, this raised my hopes thinking perhaps it was someone from Vodacom that can fix my issue, unfortunately when calling back this wasn't the case. And then today, no one from back office has picked up my ticket, same old tired response. I should highlight also that since I haven't been able to use the service I am forced to then spend money on Data daily, money that should have been negated by this deal... Also when I asked how I can lay a complaint on this issue, I was given an email address and I sent vodacom an email detailing this lack of service and then I receive a response stating that I sent the email to the wrong people and I need to send it to another group, I wish I was making this up, the agent gave me the wrong email to lay a complaint and instead of that team at least forwarding that email to the correct team they just shrug it off.