MM
Mduduzi M
1 reviews | Active since Aug 2018
03 Feb 2021, 08:47
Vodacom LTE not allowing clients to change settings after contract ended
Greetings
iam so disappointing by Vodacom business LTE division specifically, i had a contract with them for more than 24 months on 26 or more LTE devices, Huawei HG659. when the contract ended i wanted to use another network i cant, the devices are locked i cant even access them to make any changes, yet the devices are now fully paid and out of contract.
every time i would call for assistance *** etc the technician say, " they don't know how to give access"
i fill they want to keep me even when they cant give me what i need and its just so not fair for the device i already paid for.
thank you
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Replies (1)Vodacom's replyOfficial
03 Feb 2021, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
