MM
Mduduzi M

1 reviews | Active since Aug 2018

03 Feb 2021, 08:47

Vodacom LTE not allowing clients to change settings after contract ended

Greetings

iam so disappointing by Vodacom business LTE division specifically, i had a contract with them for more than 24 months on 26 or more LTE devices, Huawei HG659. when the contract ended i wanted to use another network i cant, the devices are locked i cant even access them to make any changes, yet the devices are now fully paid and out of contract.

every time i would call for assistance *** etc the technician say, " they don't know how to give access"

i fill they want to keep me even when they cant give me what i need and its just so not fair for the device i already paid for.

thank you

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2021, 09:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team