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Nicardo S
1 reviews | Active since Feb 2024
26 Aug 2024, 11:00
Vodacom LTE is the worst
In June I bought a 50 mbps 1T LTE line from Vodacom which I started using at the beginning of August. Since then, it has never gone over 20 mbps, maybe 22 mbps one time, and most of the time it has been offline. I had to use my Rain 10 mbps line as back up. The closest Vodacom tower is literally 90 meters from my home and there is not even a building between us, just 7 trees. After 19h00 pm it just shuts down. From my 1000 Gig plan I have 882 Gig left; my usage on Rain used to be +- 500 Gig, which shows you how much I actually used or could use... I've been to my local Vodacom store, and they loaded a query on Friday, but nothing has improved.
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Replies (2)
Vodacom's replyOfficial
26 Aug 2024, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NS
Nicardo S's updateReviewer Update
28 Aug 2024, 18:28Thank you for your response. The consultant from your office said that he will put in a request for a cancellation of the contract because my address falls out of the reception area for the product. I was at the store today and it is not done. I would like to know when this will be done i.e the cancellation. I need to return the router.
NS
Nicardo S's update28 Aug 2024, 18:28
Reviewer Update
Thank you for your response. The consultant from your office said that he will put in a request for a cancellation of the contract because my address falls out of the reception area for the product. I was at the store today and it is not done. I would like to know when this will be done i.e the cancellation. I need to return the router.