PP
PM P
1 reviews | Active since Nov 2009
02 Mar 2025, 09:11
Vodacom LTE inconsistent. Do not agree to contract
For more than a month, Vodacom LTE has been too poor for me to even read email or even monitor my security system. Initially I thought they were throttling me (my PC crashed in earlyJanuary so I had to reinstall a lot of large programs, possibly exceeding the Fair Usage Policy for that month). However, it has now been more than a month of speeds too slow to even run the Ookla Speed Test, with MAXIMUM speeds of 2Mbps attained less than 1% of the time.
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Replies (3)
Vodacom's replyOfficial
02 Mar 2025, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2025, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
PP
PM P's updateReviewer Update
06 Mar 2025, 20:01A consultant phoned me and promised to email me instead because I was unable to chat. I am still waiting for the email.
PP
PM P's update06 Mar 2025, 20:01
Reviewer Update
A consultant phoned me and promised to email me instead because I was unable to chat. I am still waiting for the email.
PP
PM P's updateReviewer Update
11 Mar 2025, 01:02Good day,
That email address has not existed for about a decade. Why would you use it now?
When I app**** for the current LTE product, it was with the email address I have used for the last ten years.
Is this why I have never received any communication from Vodacom about my subscription?
My active email address, which I gave to Vodacom at the time of my application, is ***
That email address has not existed for about a decade. Why would you use it now?
When I app**** for the current LTE product, it was with the email address I have used for the last ten years.
Is this why I have never received any communication from Vodacom about my subscription?
My active email address, which I gave to Vodacom at the time of my application, is ***
PP
PM P's update11 Mar 2025, 01:02
Reviewer Update
Good day,
That email address has not existed for about a decade. Why would you use it now?
When I app**** for the current LTE product, it was with the email address I have used for the last ten years.
Is this why I have never received any communication from Vodacom about my subscription?
My active email address, which I gave to Vodacom at the time of my application, is ***
That email address has not existed for about a decade. Why would you use it now?
When I app**** for the current LTE product, it was with the email address I have used for the last ten years.
Is this why I have never received any communication from Vodacom about my subscription?
My active email address, which I gave to Vodacom at the time of my application, is ***