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Andrew L

1 reviews | Active since Jul 2018

08 Jan 2020, 11:54

Vodacom LTE Fixed Line Data Issue

I have a New Fixed LTE service from Vodacom (Nov 2019). In the first month we used all our Data but last month we were only open for business until the 20th so I had about 25GB left on my service. When I returned to the office I see the old data had not rolled over (expired).

Based on the new ICASA ruling I believe this to be *******! But, I am sure Vodacom has found a loop hole! Go figure....

So, I called Vodacom to enquire where the data was only to be told I need to request the data to roll over EVERY MONTH via email. What nonsense, of course I want my data to roll over EVERY month -who doesn't.

I was supposed to have been informed by the guys at Vodacoms branch in Baywest. If I had been told then I would have requested my data to cary over every month. If they had told me this I would not have taken this package!!!

Why can I not request that my data automatically rolls over every month???

0
Replies (5)
Vodacom
Vodacom's reply08 Jan 2020, 13:25
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

AL
Andrew L's update10 Jan 2020, 11:14
Reviewer Update
2 Days later and NO ONE from Vodacom has called me. I have in the interim created an automatic emailer to send them a request every day to carry my data over to make sure they don't forget. I would like a 25GB credit to me account for the ****** Data from December 2019.

I wonder if someone will actually call me :-)
AL
Andrew L's update13 Jan 2020, 13:37
Reviewer Update
A week later and multiple calls plus a visit to Vodacom at Baywest and no help. The visit did confirm that the branch was unaware that the data did not roll over automatically. In fact, her face told the entire picture when I mentioned it. Her comment to me was "All data automatically rolls over" and this would be new to her. This is very poor customer service in deed. All I am asking for is to have my lost data re-instated about 25GB that has been ******. And while I am not to thrilled with having to request the data roll over each month, I am happy to do this moving forward.
AL
Andrew L's update13 Jan 2020, 13:38
Reviewer Update
Oh and I am yet to get a call from Vodacom as promised above.
Vodacom
Vodacom's reply05 Feb 2020, 10:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows our Support Team has been in contact with you few times and provided feedback with regards to your BBC Wireless LTE data roll over query.  Regards 
Regards, Consumer Website Team

Best regards,