SE
Stefan E
1 reviews | Active since Oct 2018
29 Oct 2018, 15:34
Vodacom LTE Broadband the worst
We have a Broadband LTE solution from Vodacom. It worked fine initially but for the last 6 months it has gone from bad to worst. The signal drops causing network connectivity issues. The IP name resolution is a constant issue and their "Technical support" has no clue, from obvious lack of proper training and s****s. Some months data usage is more than double, which we could never identify were the data is going. We lost 8 GB last week even tough users were switched to ADSL solution as a test. The worst is the don't care attitude from Vodacom staff. This was the worst data solution I have ever implemented.
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Replies (1)Vodacom's replyOfficial
29 Oct 2018, 16:56 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2018, 16:56
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
