SE
Stefan E

1 reviews | Active since Oct 2018

29 Oct 2018, 15:34

Vodacom LTE Broadband the worst

We have a Broadband LTE solution from Vodacom. It worked fine initially but for the last 6 months it has gone from bad to worst. The signal drops causing network connectivity issues. The IP name resolution is a constant issue and their "Technical support" has no clue, from obvious lack of proper training and s****s. Some months data usage is more than double, which we could never identify were the data is going. We lost 8 GB last week even tough users were switched to ADSL solution as a test. The worst is the don't care attitude from Vodacom staff. This was the worst data solution I have ever implemented.

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Replies (1)
Vodacom
Vodacom's reply29 Oct 2018, 16:56
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team