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Charlene H
1 reviews | Active since Jun 2018
01 Nov 2019, 09:13
Vodacom loves to mess people around
I wish there was an option to give zero stars. Yet again an issue with Vodacom, after making a payment arrangement for a certain amount to be deducted they decide to debit my account for SIX TIMES THE AMOUNT putting my account in a minus now.
I am beyond tired of constantly having to resolve things that I assumed had been dealt with.
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Replies (3)
Vodacom's replyOfficial
01 Nov 2019, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply01 Nov 2019, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Charlene H's updateReviewer Update
04 Nov 2019, 11:25And now Vodacom denies what has been recorded on a call where I was told a certain amount will be debited and instead SIX TIMES THE AMOUNT WAS DEBITED!!!!!!!!! I am so done with these *******.
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Charlene H's update04 Nov 2019, 11:25
Reviewer Update
And now Vodacom denies what has been recorded on a call where I was told a certain amount will be debited and instead SIX TIMES THE AMOUNT WAS DEBITED!!!!!!!!! I am so done with these *******.
Vodacom's replyOfficial
05 Nov 2019, 13:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply05 Nov 2019, 13:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team