Vodacom love to ***** money from their customers.

Vodacom has been *****ing money from me for over a year. I have tried to get this resolved on multiple occasions over the last 16 months and they are absolutely useless. I have phoned multiple times where I spoke to someone and they said its resolved and the next month they still debit extra money from my account. I have also phoned multiple times where I sit on the phone for between 30 minutes and an hour to speak to someone who then "transfers" me to someone else and the call gets cut. I have gone into the vodacom shop on at least 2 different occasions to ask someone to help me and they then tell me they will make notes and get the problem resolved for me and then that also never happens. I have emailed once where I got a reply saying it was resolved and yet I am still being charged the extra money and the second time I emailed I was ignored. Now I have reached out on social media and they now say its resolved but the almost 2k that you have ****** from me will not be paid back as it is apparently my fault that this money was being charged to my account which is not possible. This is unacceptable.