Vodacom: Louisa from Retentions Gives Poor Service

I upgraded my line on Black friday in 2018. its March 2019 and i am still unable to get the promised package sorted out, I was promised X amount of data and X amount of Minuted etc etc. no joy. Dealing with Louisa who is supposed to be a team leader in the retention department who has been promising since December last year that my issues would be sorted out but no joy. Call to speak and she is not available, leave messages for her to call back and no return call. She promises to loaded items onto the contract and they dont get loaded. the only thing i have been getting from Vodacom is absolutely poor service, empty promises and my bank account emptied.

I would like to either have my issues resolved and all funds credited for non delivery of service as per contract or i want to cancel my contract effective immediately due to non delivery of service as per contractual obligation.

Im sure the consumer council will have a field day with this...