CJ
Charldon J

1 reviews | Active since Nov 2018

17 Nov 2018, 14:10

Vodacom lost the plot, *********s

I'm tired of Vodacom and how they are operating. All their efforts are put into trying to trick people out of there money. Buying a data bundle has become like signing a business contract. You have to read fine print, and double check everything. I'm a young professional and I would dare say I dont have a low IQ, but I got caught couple times. I remember when upselling was done on value adds not trickery. I can imagine vodacom makes millions from tricking less literate and old people into buying stupid hourly bundles and nonsense when the options just says confirm at the bottom. If you are selling a good product you do not need to trick people into buying it. I'm am very disappointed in Vodacom especially today and feel like porting this instant after using this network for close to 20 years. It's an absolute shame that business has come to this. If your customer is less important to you then that extra margin, as a company you have lost your plot. You will also lose customers with your loss of vision and you will have to ***** your clientele even more to make means.

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Replies (1)
Vodacom
Vodacom's reply18 Nov 2018, 09:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team

Best regards,