Vodacom lost my number - no records, no puk can be found.

I am experiencing major issues with Vodacom and this is affecting my personal life. Vodacom does not have any records of my prepaid number. My child blocked my sim card and I called in to the Call Centre and they could not assist. I was advised to go the nearest Vodacom shop which I did and they also cannot assist. My number was once a contract number but since 2023 it is prepaid. I have had this number for years and it is even registered on the Vodapay app on which I have purchased airtime. Still, according to Vodacom, my number does not exist. This number is linked to my banking app, my shopping apps, its my main contactable number for my kids schools, for my policies and for my medical aid. Now it seems like I am going to have to go through the entire process of updating my profile everywhere which I have built for years because nobody can help. What makes it worse is that in the last 30 days I even purchased data so my account is active. I buy airtime all the time via my bank. I cannot understand how this is happening and nobody can assist me. This is causing unnecessary stress