RR
Robert R
1 reviews | Active since Jun 2016
18 Jan 2022, 14:18
Vodacom lost my Data or Sold me a Bogus Contract
Got sold a renewing of my contract via telephone that included 20BG of Data free, Great! I requested specifically if that 20GB would be available to me for the duration of my Contract term and not just for a month, they said yes absolutely for the whole duration of my contract (hence me going with this contract specifically)! Turns out it was only available to me for 1Month according to Lalucia Vodacom! 20GB of Data just disappeared when they did my Sim Swap...Now they tell me my contract only had the data available for 1Month! Either I got sold a bogus contract under false pretenses....or they failed to transfer my Data!!!
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Replies (2)0
Replies (2)Vodacom's replyOfficial
18 Jan 2022, 19:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2022, 19:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Robert R's updateReviewer Update
27 Jan 2022, 09:53Vodacom phoned through today.
It seems the call center sold me the wrong contract, they will get hold of the call center and listen to the voice recordings.
It seems the call center sold me the wrong contract, they will get hold of the call center and listen to the voice recordings.
RR
Robert R's update27 Jan 2022, 09:53
Reviewer Update
Vodacom phoned through today.
It seems the call center sold me the wrong contract, they will get hold of the call center and listen to the voice recordings.
It seems the call center sold me the wrong contract, they will get hold of the call center and listen to the voice recordings.
