CU
Christine U

1 reviews | Active since May 2015

15 Mar 2017, 14:22

VODACOM LOST IN ****

<p>I called to cancel one of the contracts on my account being a Flexi U110 the idiot I spoke to 20.02.17 cancelled my main contract, my cell, dual sim and data. Discovered this on 28.02.17 while driving home and I had no phone. I have phone soooooo many times to at least 30 people have a book of reference numbers and I was one of the first VODACOM customes. SO AFTER 15DAYS I STILL HAVE NOT HAD THIS SORTED tried to speak to someone in management and that is an impossible mission as they are lost in VODACOM bowels full of **** and cannot approach a customer. So spoke to a Team Leader - Supervisor and then WOW got cut off F....... FANTASIC!</p>

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Replies (2)
Vodacom
Vodacom's reply15 Mar 2017, 15:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CU
Christine U's update15 Mar 2017, 16:42
Reviewer Update

" Beware of phishing ****s" REALLY! well I was asked to supply my bank info on the phone as they could not reactivate my account as I pay by EFT and have been doing so since VODACOM COMMENCED BUSINESS!!! Why would I give my bank info over the phone??? Told her to send me an email and so far nothing received. I am also not going to pay for an error made by an idiot at VODACOM. I would like to know how they will compensate me for the two weeks to date of HELL!!