Vodacom lost a possible life long client

Absolutely shockingly bad service received from Vodacom during upgrade process. They launced a new deal, after which they could not deliver the deal (within a week of launching the deal). Then they did not really follow up or do anything until they finally send me a ridiculous priced contract. Not an alternative, not a deal. It's just felt like a ripoff. So out of curiosity I looked at what MTN offered and that was the best decision I could have made. It was like 30-40% cheaper. I did a lot of research thereafter and most articles and data point that MTN does have the best coverage as well. I really hope I do not regret it. But everyone around me who has MTN is very happy with them...