Vodacom losing their grip on customer service and branch support

On the 28th of September I was In Cairo for 6 days (Excluding traveling time) Vodacom decided without prior notice to charge me roughly R10 000.00 for some or the other roaming! I logged a complaint on 1 November. I'm just too sick of this whole thing to tell the entire story

Suffice it to say that Leon and Karabo from Vodacom Chatz El Ridge Boksburg could not do more that they did. I salute you for your endless patience with the very rude consultants at head office

A month later and yet the problem is not yet resolved. Nceba, someone should teach you manners as part of your lacking Customer service training

Kathlego I don't care how very important you are in Vodacom. You will NEVER speak to me like you did to both Leon and Karabo. They took the phone off speaker phone so that I could not hear what you said about me. And to think I was not even rude to you, but I heard......!!! I bet you didn't realize you were on speaker phone , did you?! I also heard how you threatened them with 'flagging' them whatever that is. You told them to follow procedure before you are called in. I was the one who insisted that I wanted to speak to manager because a month later we were still nowhere. By the time the call got to you we have been on the call for more than 40 min for the umpteenth time.

I dare someone with a lot of Vodacom clout to get in touch and sort out this fiasco poste haste. It will really be very very bad should my account be soft-locked or suspended!!! I have had this account since August 1995 through Plessey with Nashua Mobile at the time. So in effect I have been your client for 22 years. How many of your customers can claim that!! ?