1 reviews | Active since May 2018
Vodacom looting on us.
#vodacom determined on looting and doesn't care what we think of her.
I have been using vodacom contracts for years,they have been calling me time and again,marketing their data bundle products.I wud reject them time and again,telling them that im already paying too much for phone services.In one of my contracts,I recieve R200,i buy 1Gig voucher for R149 for the month.In April,they decided to go through the back door on my account,they advanced me with 1Gig, that I ddnt recieve,also charged me for another R149,1gig for next month at oncethat resulted on R298 overcharge i didnt budget for.I called them to complain,the response was I bought 1 gig data bundle on credit(advace).LIES...LIES...LIES,I told them that I bought the bundles frm monthly airtime credit,n i don't want additional,besides i ddnt get any additional bundles.They told me its on the system,and i cant dispute whts on the system.I told them tht their system is designed for looting anyway,they cant invade my account and treat it as their ****a shop.They did the same in May,I called them again,same story.Left with no choice but to reverse the debit order,I also advised them I will have to do that if they don't refund me, all my calls fell into deaf ears.I called them to debit my instalment which is R760,they said they will have to debit R1990 on areas alternatively i have to make cash payments,how on earth did they reach R1990 frm R760?all this happened between April and May.Before i could pay R760,my phones were already barred.Vodacom is raising the R70b she has to pay from us,shes desperate, selfish, insensitive and ungreatful,true capitalist company...to the bone. Anyway,im not letting her go easily on this. Please help me and many that are complaining with vodacom to resove this,I know soon I'll be talking to their attorneys,that's gow they bully us around. NB: Im longer paying the R760 i was prepared to pay until everything is clarified,and im satisfied with the amount i have to pay,nothing less,nothing more,keep my account in order,then problems solved. H.MRWEBI.
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Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
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