Vodacom loosing a customer

I’ve been a Vodacom customer for over 15 years with my monthly bill of over R3200 excluding roaming During last year the effect of lockdown caught up to me so I couldn’t pay my bill for a few months. I called Vodacom and had them lock my line and co vetted to a pay as you go. December I paid my arrears of R8000 something in full and re-instated my account. I went for a handset upgrade and could not due to my “rating” being too low. I wanted to upgrade my contract and get a new iPhone 15 and an Apple Watch Ultra. Another R3000 per month for 24 month exercise. I called and tried to get my rating reinstated but it’s not possible and might be done in the next 6month or more. I started working overseas and seeing that Vodacom now does not allow me to do this upgrade I will now cancel my contract end of Jan24 and go on a global e-sim. (Few rand more expensive on data cost) and buy my phone and wat h cash in 2 months time. Vodacom has now lost a customer that has put thousands of rands in their pocket with multiple accounts over the years and very high phone bills (one roaming bill was R35000 in one week). I will now use global e-sim for the rest of my life and never be tied down to a contract. Well done Vodacom. I will inform anyone that travels a lot to do the same.