RA
Rafiek A

1 reviews | Active since Dec 2016

18 Dec 2016, 12:31

Vodacom looses to MTN

<p>I received a very threatening SMS from MBD Inc. to pay Vodacom R500 or else... MBD wasn't very helpful when I advised them they have the wrong person . The problem is that I am a MTN subscriber. Vodacom ref is ********** ********** 87. I wish to thank both MBD and Vodacom for restoring my faith in MTN . </p> <p>Regards </p> <p>MTN subscriber</p>

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Replies (2)
Vodacom
Vodacom's reply18 Dec 2016, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Dec 2016, 12:41
Official

Dear Client

The matter was escalated to the Legal Team who will contact you with feedback.

Kind regards

Vodacom Consumer Website Team