DH
David H
1 reviews | Active since Aug 2009
24 Feb 2022, 13:09
Vodacom looking for dead person
My father-in-law passed away in July 2021 from COVID. We notified Vodacom of this at the start of August, via the website, call centre, email and at the Cavendish Branch. Now in February his wife gets abusive calls from Vodacom claiming they know nothing about this and demanding payment for bills which were never received and for an account (which was on a month-to-month) which was closed in August 2021. Nobody at Vodacom appear to want to assist and only keep hounding the widow!
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Vodacom's replyOfficial
24 Feb 2022, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2022, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DH
David H's updateReviewer Update
04 Mar 2022, 12:06No response and again to today another abusive call center agent harasses the widow. What more must one do!!
DH
David H's update04 Mar 2022, 12:06
Reviewer Update
No response and again to today another abusive call center agent harasses the widow. What more must one do!!