Vodacom look at your franchise holders...

On the 27 of July, I took my Samsung S9 to Vodacom Bayside Mall for a Screen replacement. I signed the specific contract with a 24 Month free Screen exchange from Samsung. On presenting my phone the sales agent who did not give his name told me straight that Samsung is not doing that anymore. I had to argue with him and produce my contract with the warranty booklet in order for him to accept the phone for repair. To rub insult to injury he made me fill in all the paperwork myself. After 20 years of being a loyal contract customer of Vodacom, I do not feel treated with the respect a company is supposed to give to there clients. I now have to wait if the screen replacement will be charged or not.