MS
Maureen S

1 reviews | Active since Jan 2021

10 Aug 2021, 14:11

VODACOM - "Look 4 Help"- Service discontinued without notice.

I have had a contract with Vodacom for close on 20 years now. A few years back I was offered a service called "Look for Help" by Vodacom and it seemed to be very worthwhile so I agreed to begin a subscription. In essence the service allowed you to save four contact numbers and in the event of an emergency, you only needed to remember the one digit you had saved to activate a call to those numbers. I recently tried to change one of the contact numbers and after spending a great deal of time on the phone with Vodacom, subsequently found out that this service had been discontinued over a year ago! My account had however continued to be debited every month for the service. So why my letter to Hellopeter? I am hoping that it may be of help to anyone else who believes that they still have this service and would be in distress as I would have been if I'd tried to use the facility.

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2021, 14:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team