VODACOM LOGIC - ILLOGICAL AND MIND BLOWING

<p>Reported a fault with VODACOM equipment on 7th MAR and told it would be fixed within 7 days, after over 20 phone calls to Customer Call Centre and being continually told by the agent ""problem under investigation"" even though I have already identified the problem and given them the solution. Call Centre would not escalate or allow me to talk to anyone else, eventually got a call from their Solution Centre and had to explain everything once again and they had to talk to the Back Office - came back and said that they understood the problem and they would try to get to it within the next 14 days. I stated that the problem had been raised on the 8th MAR why another 14 days. They (VODACOM) stated this was the first time the Solutions Centre had heard of the problem so it was being treated as a new case and would therefor take 14 days. So if you have a problem with VODACOM dont hold your breath it could be your last !!!!!!!!!!!</p>