Vodacom locks in customers with deceptive advertising

Vodacom locks in customers with deceptive advertising. I purchased something on Black Friday, but it doesn't perform nearly as well as it was claimed. I've called in multiple times, escalated through Facebook, and given the team the information they asked for, including locations, GPS coordinates, speed tests, make and model, phone numbers, etc.

"Nobody is aware of what is happening"

Extremely poor customer support; there aren't any knowledgeable customer service agents to do investigations; they are only skilled at selling products and are unable to move things along quickly. If an expert could get in touch to address this, that would be fantastic.

Very sad that one has to post on such a platform to get any help. This was necessary so that the next person does not fall into the same trap.