CM
Chanri M
1 reviews | Active since Dec 2018
09 Dec 2018, 19:46
Vodacom locking phone
Every evening at 7pm Vodacom suspends my phone after receiving the following sms: "Vodacom Balance notification for your information Mandatory account limit reached-subscribers softlocked. Followed with "Credit Limit bar has been activated". This has been happening every evening for a whole week. After this I am on the phone with customer service for a half a hour every evening just for it to be unlocked and then locked again the following day. This is shocking service from Vodacom. They are incapable of fixing this problem, even though I contact them everyday, and they promise to escalate and resolve it.
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Replies (3)
Vodacom's replyOfficial
10 Dec 2018, 07:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 07:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2018, 08:20 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 08:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
CM
Chanri M's updateReviewer Update
11 Dec 2018, 21:11Vodacom we our on day 9 you still have not fixed this problem. You only tried to contact me once while I was work. What are you going to do get this problem fixed as soos as possible and pay me back for the 270 mins I spend on the phone with customer service the past 9 days as well as the 2 hours a day my phone is not working
CM
Chanri M's update11 Dec 2018, 21:11
Reviewer Update
Vodacom we our on day 9 you still have not fixed this problem. You only tried to contact me once while I was work. What are you going to do get this problem fixed as soos as possible and pay me back for the 270 mins I spend on the phone with customer service the past 9 days as well as the 2 hours a day my phone is not working