AR
Al R

1 reviews | Active since Jun 2015

18 Aug 2020, 10:37

Vodacom Locking me in a Contract with Poor Service

Been talking with Vodacom about poor connection in my area for ages now. They still insist I stay tied into my contract, even when I advise that I don't have connection. It's not right to be locked into a contract that doesn't provide the service you're paying for. Countless calls and reference numbers suggesting they're attending to the issue, and then a call back saying the issue has been fixed, but the connection remains flat. I've had technicians from Vodacom say the same thing. Is it not possible to end this contract early if I'm battling with your service?

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2020, 11:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team