DJ
Dale J
1 reviews | Active since Mar 2019
28 Mar 2020, 17:14
Vodacom #lockdownfail
6 weeks ago I suddenly began to experience very bad cellphone reception at home. If I drive 1km down the road it climbs again to 4G, but the signal is so poor at home sometimes a Whatsapp text message won't go through.
I logged a complaint with Vodacom on 09 March. On 16 March I received an SMS stating that "the serving tower is currently down, and this has been escalated to our Radio Planning Department for investigation".
But almost 2 weeks and still ridiculously poor reception. I phoned Vodacom to cancel my contract as I am paying for a LTE data contract, but am not receiving more than EDGE... only to be told that I would have to pay a huge cancellation fee.
Clearly Vodacom's Radio Planning Department does not plan to fix this any time soon, and now that we are in lock-down it's very difficult to connect with the outside world.
Vodacom #lockdownfail
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Replies (2)
Vodacom's replyOfficial
29 Mar 2020, 21:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2020, 21:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2020, 14:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted and provided feedback by our Networks Department.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2020, 14:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted and provided feedback by our Networks Department.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,