mJ
murray J
1 reviews | Active since Sept 2013
25 Aug 2020, 17:26
Vodacom Lockdown Letdown-Service sucks
I have been asking a very simple question-please load me on your system so that I can receive my statement AND invoice via email. You cannot seem to get this right!! I need to put through a claim and am still waiting for the invoices and statement from May to date (being August.
Is no one prepared to take reponsibility to sort this out?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Aug 2020, 07:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2020, 07:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mJ
murray J's updateReviewer Update
01 Sept 2020, 09:245 days later and no phone call no nothing! Surprised? Guess I should not be.
My mouth hangs open-that they cannot even get it right to send a statement and invoice at month end????? Not sure who is in charge of training? Maybe they too left the company when they realised what they had to deal with.
My mouth hangs open-that they cannot even get it right to send a statement and invoice at month end????? Not sure who is in charge of training? Maybe they too left the company when they realised what they had to deal with.
mJ
murray J's update01 Sept 2020, 09:24
Reviewer Update
5 days later and no phone call no nothing! Surprised? Guess I should not be.
My mouth hangs open-that they cannot even get it right to send a statement and invoice at month end????? Not sure who is in charge of training? Maybe they too left the company when they realised what they had to deal with.
My mouth hangs open-that they cannot even get it right to send a statement and invoice at month end????? Not sure who is in charge of training? Maybe they too left the company when they realised what they had to deal with.