Vodacom lock you in, and don't let go... Even when they should!

A number of chats with Vodacom explaining that I have no connection on my data contract where I stay. I now see another message saying the same thing "My query has been resolved", yet I still don't have connection my side. Tried contacting their call centre again, but they make it such a mission to get through to a chat with a sales consultant. Been a dance around this matter for over a year with Vodacom now, and that cost is still running off my account. Trying to be as fair as possible here, but putting a stop to the debit order makes more sense if they can't end this contract due to a lack of service. Not sure what I'm paying for here, but my frustration with the network grows.